Ask anyone what comes to mind when they think of customer service. You will most likely hear phrases like, “Being kind and polite to customers”, “Always smiling and being nice” or “Relating well with customers”. This  is definitely true, but not entirely. Formerly, customer service primarily focused on ensuring that clients got the service they…

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Tips and Tricks from our Senior Marketing Manager My first encounter with the word ‘criticism’ or rather ‘critique’ was as a young child, watching the animated movie Ratattouille. The movie told the story of a rat with an exquisite palette that found himself in the restaurant kitchen of a chef, who was trying to impress…

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Striking a balance between  professional life and family can be tasking. That is why organizations should work towards creating more parent-friendly environments that will ease the strain on working parents. This past week I sat down with parents at Akili Network to get their opinion on how employers, including Akili Network, can best support working parents. This is…

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