Customer Service: Hearing Less and Listening More
Ask anyone what comes to mind when they think of customer service. You will most likely hear phrases like, “Being kind and polite to customers”, “Always smiling and being nice” or “Relating well with customers”. This is definitely true, but not entirely. Formerly, customer service primarily focused on ensuring that clients got the service they…Read More
What Financial Advice Would You Offer to Young Professionals?
Over the weekend I caught up with a former classmate who I had not spoken to in a while. Among the issues that dominated our conversation was money management especially as young professionals. I made it my mission to find out what those who have been in employment for a longer period had to say…Read More
Tips and Tricks from our Senior Marketing Manager My first encounter with the word ‘criticism’ or rather ‘critique’ was as a young child, watching the animated movie Ratattouille. The movie told the story of a rat with an exquisite palette that found himself in the restaurant kitchen of a chef, who was trying to impress…Read More
What Is our Children’s Perception of Your Brand During This Pandemic?
By Gerry Gitonga, General Counsel, Akili Network I believe this will be a question that will pop up in one way or another into the minds of the children of today when they are older and the Covid pandemic has been consigned into the annals of history. But it is a question that parents and…Read More
How Can Employers Best Support Working Parents?
Striking a balance between professional life and family can be tasking. That is why organizations should work towards creating more parent-friendly environments that will ease the strain on working parents. This past week I sat down with parents at Akili Network to get their opinion on how employers, including Akili Network, can best support working parents. This is…Read More